Privacy policy

Overview

Royal Alchemy (“us”, “we”, or “our”) operates the website royal-alchemyusa.com (“website” or “site”) and provides supplements, digital products, and related services to merchants, affiliates, and their customers.

This Privacy Policy explains how we collect, use, and protect your personal data. By using our website or services, you agree to the terms outlined here. If you do not agree, please discontinue use of our site and services.

1. Data Collection

We collect only the information necessary for our services to function effectively, including:

  • Merchant details: name, email, phone, address.
  • Store data: products, orders, discounts, and customer details (customer ID, name, email, phone, address).

2. Data Usage

Your data is used solely for operating your affiliate program and related services. We do not sell your information. In the event of a merger or acquisition, your data may be transferred to ensure service continuity.

  • Affiliate Program Management: Dashboard access, payments, referral tracking, and program updates.
  • Service Improvement: Monitoring experience, testing features, and analyzing data.
  • Support: Providing assistance via chat or email, and notifying you of changes.
  • Marketing: Sending updates, product news, and service announcements.

3. Children's Privacy

Royal Alchemy is not intended for children under 13. Use by minors must be supervised by a parent or guardian.

4. Privacy Choices

You may choose not to provide personal data, but this may limit our ability to operate your affiliate program.

You can disable cookies in your browser, but some features may not function correctly.

Email Opt-Out: Unsubscribe from our emails using the link provided, or contact us at info@royalalchemyusa.com.

5. Data Protection Rights

  • Access: Request your data.
  • Rectification: Update your details in your account or contact us.
  • Object: Decline profiling or automated decision-making.
  • Portability: Request a copy of your data in CSV format.
  • Erasure: Request deletion of unnecessary data.
  • Complaint: File a complaint with a supervisory authority.

To exercise rights, email info@royalalchemyusa.com. Customers should contact the relevant merchant directly.

6. Data Retention

All personal and store data is deleted within 48 hours of app uninstallation. Immediate deletion requests can be made via info@royalalchemyusa.com.

7. Data Protection Measures

We implement strict technical and administrative safeguards to protect your data. When linking third-party services, data may be shared under secure conditions.

8. Data Storage Duration

We retain data only while you use Royal Alchemy. Data is erased within 48 hours of uninstallation.

9. Data Loss Prevention

We maintain daily backups for 30 days, with hourly backups for the most recent 24 hours.

10. Data Storage Location

Data is stored on secure Digital Ocean servers in the U.S. and may be transferred outside the EEA with your consent.

11. Cross-Border Transfers

By using our services, you consent to the transfer and storage of your data in the United States.

12. Do Not Track (DNT)

We do not currently respond to DNT signals but will monitor industry standards for future updates.

13. Cookies

We use cookies (session and persistent) to improve user experience. You may block cookies via browser settings.

14. Security Incident Response

We follow a structured incident response policy with severity levels (low, moderate, high), defined responsibilities, evidence collection, and required actions to address and prevent security incidents.

15. Changes to this Policy

We may update this Privacy Policy at any time. Updates take effect immediately when posted. Significant changes will be highlighted on our homepage.

16. Contact Us

For any questions about this Privacy Policy, contact us at info@royalalchemyusa.com.